Job Description

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As a result of continued business growth, the position of Credit Officer has become available within our high-performing Accounts Receivable function. In this role, you will be primarily responsible for managing a segment of the customer ledger in support of our expanding global business. We're looking for a driven Credit Officer who is eager to take ownership of their customer portfolio, build strong relationships, resolve issues promptly, and deliver exceptional service to both internal and external stakeholders. You will play a key role in ensuring that queries are addressed efficiently and professionally, within minimal timeframes.

Reporting to the Accounts Receivable Team Lead in Australia, you will be part of a collaborative team of Global Credit Officers supported by an experienced leader. This is a remote position based in Texas or within a PST/CST timezone , and you must be comfortable working independently in a virtual environment. The role requires relevant collections and receivables experience and a commitment to improving the current accounts receivable framework. Success in this role will depend on your ability to communicate clearly and work cross-functionally with internal teams and external customers. If this excites you, we’d love to hear from you—apply now to learn more about this opportunity and why Megaport could be your next great career move.

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 350 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

What You'll Be Doing

• Manage a portfolio of customer accounts and follow up on overdue balances.
• Investigate and resolve billing queries in collaboration with internal teams and customers.
• Reconcile accounts and ensure accuracy across receivables.
• Apply and contribute to the improvement of existing collection processes.
• Build strong relationships with stakeholders across Finance, Customer Support, and Sales.
• Assist with daily operations including bank receipting, bill runs, and general finance tasks.

What We're Looking For

• 3–5+ years of experience in credit, collections, or accounts receivable
• Strong communication and stakeholder management skills
• Proven ability to resolve issues and maintain accurate records
• ERP experience; Microsoft Dynamics experience is a plus
• Comfortable working across time zones with global teams
• Experience working in a multi-currency environment is preferred
• Intermediate proficiency in Microsoft Excel

What We Offer

• Flexible working environment – a remote-first culture with coworking options available
• Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program
• Health and wellness support – through a wellness allowance and employee wellbeing initiatives
• Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
• Creative, modern workspaces – designed to inspire when you're not working remotely
• Motivated, inclusive team – work alongside industry experts and fresh talent
• Recognition programs – celebrate achievements with our Legend and Kudos awards
• For U.S. employees – access to medical, dental, and vision insurance, plus a 401(k) plan

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under @megaportau.com.

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Accounting/Auditing

• Industries

  Telecommunications, Software Development, and Computer and Network Security

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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