Job Description

About Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner. Health & Wellness We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services. Military Hiring: Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty. As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support. Job Description About the Role: As a Customer Service Representative/Technical Site Representative, your primary responsibility is for electronic print, but not limited to copiers, printers, multifunctional printer equipment, customer satisfaction, troubleshooting, hardware and related technology, and Help Desk assistance. Key responsibilities include, but are not limited:

• Maintaining equipment, meter reads, color printer calibration, etc.
• Ordering supplies
• Maintaining identified metric reports
• Coordinating Device ordering, logistics and transportation
• Providing assessment and recommendations for device requests
• Scheduling remote Device machine on a routine basis
• Responding to end-user service calls within one (1) business hour to
• provide first level of support.
• Acting as single point of contact for Device support and supplies

To perform the job successfully, requires being able to demonstrate the following competencies:

• Problem Solving - identify and resolve problems in a timely manner
• Oral Communication - listens, clarifies and responds appropriately
• to questions.
• Planning/Organizing - set prioritizes and plans work activities
• To use work time efficiently.
• Quality - demonstrates accuracy and thoroughness
• Attendance/Punctuality - consistently at work and on time
• Dependability - follows instructions and responds to management
• direction
• Ability to work independently

Essential Qualifications :

• High school diploma or equivalent (GED) preferred
• Minimum of 2 years of experience in a customer service or technical support role, preferably in a technology-related industry.
• Basic experience in networking functions including IP addresses and DNS, print servers
• 1-2 Years customer service experience
• Consistent walking, lifting, and standing is required
• Experience with maintaining and basic troubleshooting of printers, copiers, and fax equipment
• Good mechanical skills including comfort with opening printer and adding toner, cleaning, replacing networking cards, maintenance/usage kits
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
• Strong technical aptitude and proficiency with computer systems, software applications, and troubleshooting methodologies.
• Ability to work at a computer for extended periods.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to clients of varying technical backgrounds.
• Proven ability to prioritize tasks, manage multiple priorities simultaneously, and work effectively under pressure in a fast-paced environment.
• Exceptional problem-solving skills and a demonstrated ability to think analytically and creatively to resolve complex issues.
• Customer-focused mindset with a passion for delivering exceptional service and building positive client relationships.
• Willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage.
• Ability to interfacing with end user in professional manner, sense of urgency
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Lifting up to 50 pounds
• Standing for long periods of time
• Significant walking
• Close vision and ability to focus are necessary for performing tasks accurately.

"The pay range for this position starts at $17/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered." EEO Statement: Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process. Exela Enterprise Solutions

Job Tags

Temporary work, Second job, Local area, Remote job, Flexible hours, Afternoon shift,

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