Job Description

Customer Service Representative I - EXAM Print ( Apply  Customer Service Representative I - EXAM Salary $25.80 - $36.36 Hourly Location Varies by position Job Type Full-time Job Number

25-0434-C1

Department 60 Department of Public Utilities Division Office of the Public Utilities Director Opening Date 06/16/2025 Closing Date 6/30/2025 11:59 PM Eastern Description Benefits Questions Definition Under immediate supervision, is responsible for responding to and resolving customer inquiries relating to billing, billing adjustments, and/or other issues regarding City services; performs related duties as required. Examples of Work (Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.) Conducts interviews over the telephone or in person in order to obtain information to initiate, revise, or terminate a customer service account or schedule a service date; Operates a computer terminal using specific computer codes in order to input, access, and adjust information such as billing, payment, and consumption history, meter reading or service dates, and payment arrangements; Researches and explains reasons for unusually high utility bills using an automated system, correspondences, and/or microfiche; suggests actions to be taken, when necessary, to prevent a recurrence of the problem; Enters and/or adjusts utility customer account data using an online electronic data-entry terminal and determines adjustments when necessary; Answers public inquiries over the telephone or in person regarding utility rate calculations, department/division policies and procedures, and City Codes; Reviews meter records, cash payment stubs, and computer-generated reports for potential billing problems and posting of payments; Calculates consumption adjustments including estimated readings, prorated utility usage, and other factors needed to ensure billing accuracy; Dispatches field representatives by means of computerized service requests, telephone, or facsimile machine; Checks balances of billings and revenues by comparing monies received with amounts registered, balancing books when errors are detected; Responds in writing to public inquiries, requests, complaints, and 311 Call Center referrals; Maintains records and prepares reports on utility usage and field service action results, generating service requests as needed; May communicate with customers who have limited English language skills. Minimum Qualifications One (1) year of experience in customer relations and/or customer services that involves account maintenance, billing, billing adjustments, customer inquiries, or service complaints. Test/Job Contact Information The names of the applicants passing this administration of this exam will be used to create aNEW, OPEN COMPETITIVE, eligible list, and willreplacethe names on the current list. If you are interested in having your name included on the new eligible list, you will need to apply for this exam within the filing period and successfully complete all phases of the testing process. Questions regarding this process can be directed to the Test Center at 614-645-7439. The examination process will consist of a computerized exam, weighted 100%, covering Audio Calls, Data Entry, Matching, Information Ordering, Basic Math, Customer Service, and 2016/2019 Outlook, Word, and Excel. Approved applicants will be notified by mail/email of their scheduled test date and time. All applicants must complete all phases of the testing process in order to receive a final score. The names of all candidates who pass this examination will remain on the eligible list for two years, unless the eligible list is replaced prior to or extended beyond the two years. If a candidate's name is certified and the candidate is to be considered for employment, the hiring process will include one or more interviews, a criminal background check, and a pre-employment drug test. The certification process will be: Fixed Band The City of Columbus is an Equal Opportunity Employer Applicants may inspect and acquire a copy of the City of Columbus, Department of Public Utilities EEO Plan by visiting the DPU website at The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following: Medical Dental Vision Short-term Disability Life Insurance Wellness Program Tuition Reimbursement Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information. 01 Do you have at least one (1) year of experience in customer relations or customer service? Yes No 02 Did that experience involve account maintenance, billing, billing adjustments, customer inquiries, or service complaints? Yes No 03 Did you include all of your relevant work experience and job duties that demonstrate you meet the minimum qualifications for the job? If no, return to the "Work" section of this application and add relevant work experience and job duties. Note: A resume' attachment does not substitute for including the relevant information in the "Work" section of this application. o Yes, I listed every job and job duty in the "Work" section of this application that demonstrates that I meet the minimum experience qualifications for the job. o No, I do not meet all of the minimum experience qualifications for the job. Required Question Employer City of Columbus Address 77 N. Front Street, Suite 330 Columbus, Ohio, 43215 Phone (614) 645-8301 Website Apply Please verify your email addressVerify Email City of Columbus

Job Tags

Hourly pay, Full time, Temporary work, Work experience placement, Immediate start,

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