Salary: Up to $180K + 5-10% Bonus
Chicago, IL – onsite 4 days/week in the loop, work from home 1 day/week
Summary
The Desktop and End-User Services Manager will manage a team of 9 direct reports, and oversee all Desktop Support and End-User Service, including Asset Management, for 1500+ professionals in our Chicago office. You’ll spend about 80% of your time managing the team and overall services, and 20% of your time providing personal support to executives. This is a highly visible role, interfacing directly with the executive team, to ensure white glove service
and an exceptional employee experience as it relates to the end user technology including but not limited to laptops, desktops and mobile devices. You will interface with the Service Desk Manager, to coordinate escalated support to staff that is having trouble resolving technical issues over the phone, in a ServiceNow environment. Technical support includes both software, hardware and AV support.
What you’ll be doing
and applications teams, as appropriate
Skills we’re seeking
Nice to haves
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