Dispatcher Job at Penner International Inc, Canada

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  • Penner International Inc
  • Canada

Job Description

Job Description

Dispatch

Reporting to: Director of Operations, Lisa EisBrenner

Position: Full time, permanent

Hours of Work: Monday to Friday, 0800 to 1700, unpaid lunch from 1200-1300

Location of Work: Steinbach Head Office

Job description

We are looking for a motivated individual with excellent communication skills and the ability to thrive in a fast-paced environment, join our team as a Customer Service/ Dispatch and play a crucial role in ensuring efficient operations and customer satisfaction

Key Responsibilities:

· Answer incoming calls and emails and respond to customer inquiries

· Book loads for our customers and dispatch appropriately to available drivers

· Plan trips and coordinate with the operation needs

· Dispatch drivers on planned trips

· Ensure Drivers are provided with all information that is required

· Process customs documents, POD's and/or any other paperwork as required

· Be able to make changes on the fly as needed to cover all trucks and loads

· Monitor and track all pickup and deliveries and notify customers in a timely manner

· Engage with drivers constantly and follow up on planned routes, pickups and deliveries

· Notify and communicate with our customers regarding the status of their load or any delays on a regular basis

· Be able to troubleshoot and multitask to resolve any issues that may occur

· Must be a team player and able to work in a very fast-paced environment

· Maintain accurate records of all communication and activities

· Collaborate with third party carriers and assign loads

· Assist find load for Penner’s drivers/ trucks

· Track and update brokered loads

. Investigate and troubleshoot customer service issues.

· Handle inbound, unsolicited prospect calls and convert them into sales

· Collaborate with other departments to ensure smooth operations

Qualifications:

· Minimum 1 year of Dispatch experience preferred

· The ability to interact professionally with drivers, customers, and team members

· Familiarity with computer systems, email and dispatching software

· Strong communication skills, both verbal and written

· Ability to multitask and prioritize tasks effectively

· Excellent problem-solving skills and attention to detail

Job Types: Full-time, Permanent

Job Tags

Permanent employment, Full time, Monday to Friday,

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