Front Desk Guest Services Manager Job at Hilton Grand Vacations, Wisconsin Dells, WI

QmErMktkTzZiYjVYVG1uUlVGcjBJcEdIc1E9PQ==
  • Hilton Grand Vacations
  • Wisconsin Dells, WI

Job Description

At Hilton Grand Vacations, we set the standard for creating exceptional experiences and fostering positive change within our industry and communities. We invite you to seize the opportunity to become our Front Desk Guest Services Manager at Odyssey Dells, our outstanding 88-unit property.

In this pivotal role, you will lead a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Your leadership will be key in delivering the highest level of service and creating lasting impressions.

Heres why you will love it here:

Enjoy excellent benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
Benefit from a company culture that values work-life balance and family-friend
Comprehensive 401(k) program with company match contributions to help secure your financial future.
Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
Additionally, a range of exclusive perks is available to improve your overall employee experience and well-being.

Responsibilities:

Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
Ensures the provision of special services to owners and guests.
Handles personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
Maintains a positive cooperative work environment between staff and management.
Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
Supervises payroll hours and reports.
Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
Assists with owner and guest activities and recreation as the need arises by management.
Leads key control procedures.
May be required to do other duties and special projects as assigned by Senior leadership.

Qualifications:

Previous supervisory experience is preferred.
Demonstrate key leadership skills such as integrity, professionalism, and confidentiality.
Previous experience in a customer service role.
Excellent verbal and written communication skills
Proficiency in computer use and related software applications.

Come and experience the difference in working for a company that values each one of its employees! Where You Belong isnt just a tagline its a promise.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton Grand Vacations

Job Tags

Full time, Part time, Worldwide, Flexible hours,

Similar Jobs

FPC of Wake Forest

Lean Six Sigma Warehouse Manager Job at FPC of Wake Forest

 ...Office programs (Word, Excel, Outlook) Things considered a plus: -MBA -Experience with Continuous Improvement/Lean Manufacturing, Six Sigma -APICS/ISM certification (CPM, CPIM, CSCP) What to do next: Now that you have had the chance to learn about... 

Central Carolina Hospital

RN - Recovery/PACU - PRN Job at Central Carolina Hospital

 ...acute care hospital with over 100 physicians and more than 500 employees. The hospital offers a wide range of specialties, including cardiology, orthopedics, ophthalmology, general surgery, obstetrics, gynecology, emergency medicine, gastroenterology, hospitalist services,... 

Morgan Hunter

Executive Assistant Job at Morgan Hunter

 ...through the cracks Coordinate all travel for 68 team members, typically 34 trips/month (flights, hotels, rental cars, and itineraries) Serve as the front desk point of contact greet visitors and assist team members throughout the day Plan and prepare meetings... 

Saviance

UI/UX Designer - Healthcare Job at Saviance

Job Title: UI/UX Designer - HealthcareDuration: 40 Hours totalLocation: Fully RemoteIt's a Part time role and total work hours are 40 hoursWe are looking for a skilled UI designer with a solid background in creating data dashboards to display complex healthcare data... 

Amazon Stores

Area Manager (Military Veterans Encouraged to Apply) Job at Amazon Stores

 ..., or a related field. - Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation...  ...employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our...