Job Description
Job Description Job Title: Entry-Level Help Desk and PC System Support Technician
Location: Dallas, TX
Job Type: Full-Time
Job Summary: We are looking for a motivated and customer-focused
Help Desk and PC System Support Technician to join our IT team. This entry-level role is ideal for candidates with a passion for technology, troubleshooting, and providing excellent user support. The successful candidate will be responsible for assisting end-users with IT issues, maintaining computer systems, and ensuring smooth day-to-day operations of company devices and applications.
Key Responsibilities: - Provide first-level technical support for hardware, software, and network issues via phone, email, or in person.
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripherals.
- Install, configure, and update Windows and macOS operating systems, as well as company-approved software applications.
- Assist with setting up new user accounts, email configurations, and access permissions in Active Directory and other systems.
- Support network connectivity, including Wi-Fi, VPN, and basic troubleshooting of routers and switches.
- Document and track support tickets, resolutions, and common troubleshooting steps using a ticketing system.
- Perform routine maintenance, updates, and security patches for IT systems.
- Assist in IT asset management, including inventory tracking of computers and accessories.
- Provide guidance and training to end-users on best IT practices and security awareness.
- Escalate unresolved issues to senior IT staff or external vendors as needed.
Required Qualifications: - Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Experience with ticketing systems like Atera, ServiceNow, Zendesk, or Jira.
- Basic knowledge of Windows and macOS operating systems.
- Understanding of Microsoft Office 365 applications and troubleshooting.
- Familiarity with Active Directory, user account management, and password resets.
- Strong problem-solving skills and ability to diagnose technical issues.
- Good communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to learn and adapt in a fast-paced IT environment.
Preferred Qualifications: - CompTIA A+, ITIL, or other relevant IT certifications.
- Experience with ticketing systems like ServiceNow, Zendesk, or Jira.
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
- Previous experience in a help desk or IT support role (internship or part-time acceptable).
What We Offer: - Competitive salary and benefits package.
- Opportunities for training and career growth.
- A collaborative and supportive team environment.
- Hands-on experience with various IT technologies and systems.
If you are eager to kick-start your IT career and gain hands-on experience in a dynamic work environment, we encourage you to apply!
How to Apply: Submit your resume and a brief cover letter explaining your interest in the position. Symbiotic Services
Job Tags
Full time, Part time, Internship, Work at office,