ValidaTek is seeking a talented Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations. In this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.
Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments deskside or remotely, as necessary.
Correlate events and incidents for management of Information Technology (IT) Services.
Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
Document and communicate degradation of services or outage issues information to customers and help with resolution.
Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
Ensure your assigned tickets stay within the program's AQL/SLA commitments.
Utilize Remedy and/or Service Now for queue and work management.
Ensure all tickets, requests, and work orders are properly documented.
Create or coordinate the development of Knowledge Base Articles (KBA)
Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds.
Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services.
Bachelors Degree with 4+ years of relevant experience or a Masters Degree with 2 years of experience. Additional experience will be considered in lieu of a degree.
Active DoD Top Secret clearance, with SCI eligibility
Active Information Assurance Technician (IAT) Level II certification, such as Security+
Experience in IT customer service including 2 years of IT ticketing system experience and 1 year of experience in remote desk takeover tools and usage.
Experience meeting service level goals and targets.
Preferred Qualifications:
Systems or network administration experience in Windows Server and/or Cisco environments.
Familiarity with automated call distribution systems.
Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.
USD $80,000.00/Yr.
USD $110,000.00/Yr.
Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.
ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.
ValidaTek...Banking is responsible for developing, managing, and retaining full personal relationships with high income/high net worth Private Banking... ...level/high touch experience that is customized to meet the financial needs of Private Banking clients. The Private Banker is...
...weekend. Work Schedule: Enjoy your weekends off! No weekend work required. Freight: Clean, consistent, no-touch freight. Shifts: Both Day and Night shifts are currently available. Key Responsibilities: Safely operate a Class A commercial vehicle on regional...
Our client is a non-profit in DC and due to a project they are looking to bring on a temporary HR Assistant.Location : Washington, DC (100% in office)Duration : 3-4 weeksSchedule : M-F, 30-40 hours a week (flexible)Overview of the HR Assistant role :Filing and uploading...
Job Description Job Description RMA is seeking a Medical Assistant for our Center City PA location. The Medical Assistant's duties include, but are not limited to accurately recording medical history, phlebotomy, activating patient files, and for providing support ...
...roofing industry but also in our personal growth. Job Type: Full-time, 40 hours/week. Compensation structure: We provide each sales representative with a first-class paid training program. Following training, this role is commission-based with monthly bonuses and...