Helpdesk Specialist with Active Top Secret Job at Maania Consultancy Services, Fort Belvoir, VA

QkttM0t0SytiYmhlU1d2ZlgxL3pLSk9HdEE9PQ==
  • Maania Consultancy Services
  • Fort Belvoir, VA

Job Description

Helpdesk Specialist Tier II

Position Type: Full-time Permanent

Location: Fort Belvoir, VA

Security Clearance: Active Secret Security Clearance Salary Range: $70K with Full Benefits

Additional duties will include:

  • Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
  • Document and communicate degradation of services or outage issues information to customers and help with resolution.
  • Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process.
  • Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
  • Ensure your assigned tickets stay within the program's AQL/SLA commitments.
  • Open and close tickets in Remedy and/or Service Now.
  • Ensure all tickets, requests, and work orders are properly documented.
  • Create or coordinate the development of Knowledge Base Articles (KBA)
  • Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds.
  • Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services.

Basic Qualifications:

  • Bachelors Degree with 8+ years of relevant experience or a Masters Degree with 6+ years of experience. Additional experience will be considered in lieu of a degree.
  • Active DOD Secret clearance
  • Information Assurance Technician (IAT) Level II
  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
  • Experience meeting service level goals and targets.
Maania Consultancy Services

Job Tags

Permanent employment, Full time,

Similar Jobs

Cross Country Allied

Travel Pathology Assistant - $2,155 per week Job at Cross Country Allied

 ...Cross Country Allied is seeking a travel Pathology Assistant for a travel job in Bronx, New York. Job Description & Requirements ~ Specialty: Pathology Assistant ~ Discipline: Allied Health Professional ~ Start Date: 07/14/2025~ Duration: 14 weeks ~37 hours... 

Kittredge School

Music/Drama Teacher Job at Kittredge School

 ...education that promotes both academic excellence and emotional well-being. Role Description This is a part-time on-site role for a Music/Drama Teacher at Kittredge School in San Francisco, CA. The Music/Drama Teacher will be responsible for planning and delivering... 

LHH

Project Accountant Job at LHH

 ...with a client to help with their search in finding a Project Accountant with a background in Construction. As a Project Accountant, you...  ...certification in construction accounting. Minimum of 3 years of experience in private or public accounting. Working knowledge of... 

China Global Connections

Psychology Teacher 心理老师 Job at China Global Connections

 ...15-20k Job responsibilitiesTeach the subject of Psychology to high school students and ensuring an engaging and enriching learning experiencePreparing lessons and lectures, tutoring techniques, designing and... 

Flagstar Bank

Third Party Risk Analyst Job at Flagstar Bank

 ...and maintaining policy and process to align with and support compliance with regulatory requirements and guidelines (OCC, FFIEC, FDIC,...  ...managing major third-party risk programs in a financial, banking, mortgage originations/servicing or related regulated organization. This...