Helpdesk Tier 2 Analyst Job at Clearance Jobs, Chicago, IL

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  • Clearance Jobs
  • Chicago, IL

Job Description

Helpdesk Tier 1 Analyst

Locations: Chicago, IL

Public Trust Clearance. The candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk. The Tier 2 engineer shall resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA). These services include, but are not limited to:

  • Desktop troubleshooting, installing software and hardware from network images, vendor sites, and client paths.
  • Support the current Windows operating system as implemented; support Mac; support iOS and Android mobile devices; troubleshoot network and standalone printer issues.
  • Provide technical assistance and solutions to customers as well as other IT staff or contractors.

Note: Must be US Citizen

Clearance Jobs

Job Tags

For contractors,

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