Job Description

The Security Inside Sales Representative’s goal is to reach out to customers via phone and email to sell additional products and services to our whitespace/non-JCI Security customers as well as our existing JCI Security customer base. The team’s goal is to add value to our customers and help grow our recurring revenue base. The Inside Sales Representative will report directly to the Inside Sales Manager, who reports within the Security domain of Johnson Controls. This strategic position will work with the larger team to generate revenue by co-selling with the Territory Sales Team, as well as directly upselling products and services targeted to close. As a member of this team, you will work in a dynamic environment that collaborates with our existing sales organization on both local and national levels. You will be responsible for achieving established goals related to activity and proposal volume associated with programs/promotional campaigns our Sales Organization is promoting. You will work internally originated and customer-generated leads, proactively contact onsite points of contact, propose a solution, close the deal or co-sell with an outside seller, and facilitate the sales process through to close. As a Security Inside Sales Representative, you will be empowered to work the leads associated with our various programs and make decisions on the best way to engage customers. You will manage multiple priorities simultaneously. You are customer-focused and will need to be understanding, patient, and empathetic to our customers’ needs. You also understand that internal and external collaboration drives success and best practices. Listen to customers’ needs to fully understand their business. Use consultative selling skills to recommend and present relevant products and services. Communicate the value of our offerings. Establish commitments from Core Security customers and generate proposals. Work with the Territory Sales Team to collaborate and co-sell. Proactively build and manage your own sales pipeline. Develop your own forecast and sales plan to find and close new accounts. Meet or exceed your revenue and KPI goals. Upskill through ongoing education related to technical, applications, sales, and systems training. Required: Minimum of two years of work experience, with a proven track record in Inside Sales, making outbound calls to achieve sales, or meeting/exceeding sales expectations. Strong planning, organization, and time management skills. Preferred: Two- or four-year college degree. Solid understanding of the security sales and contracting process. Familiarity with the MS Office suite, including Excel. Proficiency in sales negotiation skills (tactics, techniques, strategies). Entrepreneurial attitude, leadership ability, and team player mentality. Ability to understand a supply chain for various industries and its components. Ability to contribute to the development of a business plan, including sales and marketing strategies. Ability to meet performance and activity metrics. Excellent oral and written communication skills. Customer service or call center experience. Proficiency in using account planning or order entry systems.

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