Job Description

Job Title: IT Helpdesk Technician

Location: Gardena, CA

ONSITE with no possibility of remote or hybrid.

Wage $25-29 per hour

Are you a tech enthusiast with a passion for providing exceptional IT support? Join our well-established company in Gardena, CA, and become an integral part of our IT Helpdesk team. We are a leading player in the entertainment industry, specializing in adult content. You will play a vital role in ensuring our technology infrastructure runs smoothly and supporting our talented team in delivering top-quality content.

Responsibilities:

• Provide first-line support for IT issues reported by office and remote users via our cloud-based ticket system.
• Perform remote troubleshooting by asking diagnostic questions to identify and resolve technical issues promptly.
• Triage and prioritize help desk tickets, responding to inquiries, and escalating tickets as necessary.
• Follow up and update tickets to ensure a seamless support experience for our users.
• Handle tickets related to issues, errors, new hire setup, and equipment deployment.
• Deliver on-site and remote support via phone or remote sessions, ensuring efficient problem resolution.
• Collaborate with the IT Department to analyze and resolve technical application problems, suggesting solutions to adapt to changing needs.
• Conduct post-resolution follow-ups and thoroughly document the resolution process.
• Work with the team to provide technical assistance and support related to computer systems, hardware, and software.
• Assist with the onboarding and offboarding of all corporate employees, ensuring a smooth transition for their IT needs.
• Perform other related duties as assigned to contribute to the overall success of the IT Helpdesk team.

Requirements:

• 1-2 years Experience in Information Technology, Computer Science, or a related field
• Strong technical aptitude and ability to troubleshoot various hardware and software issues.
• Familiarity with cloud-based ticketing systems and remote support tools.
• Excellent communication and customer service skills to provide effective IT assistance.
• Ability to handle sensitive and adult-oriented content with professionalism and discretion.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A proactive and team-oriented approach to IT support.

Preferred Skills:

• Experience in a customer service or technical support role.
• Familiarity with remote troubleshooting and diagnostic techniques.
• Knowledge of Windows and macOS operating systems.
• Understanding of basic networking concepts.

Working at Our Company: Our company takes pride in fostering a supportive and inclusive work environment where each team member's growth and contributions are valued. As a well-established company in the entertainment industry, we offer stability, exciting challenges, and exposure to cutting-edge technologies.

Note: All applications will be treated confidentially, and we are an equal opportunity employer.

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