Job Description

• Provide top-tier member service by managing inbound and outbound calls with professionalism, addressing inquiries, resolving issues, and ensuring member satisfaction.
• Utilize systems and tools effectively to track interactions, update records, and ensure accurate data entry.
• Support and build relationships with members, identifying their needs and offering tailored solutions to enhance their experience.
• Collaborate with teammates to improve processes and share best practices.
• Leverage multilingual skills (if applicable) to assist diverse members and foster an inclusive experience.

• Previous experience in a call center or customer support role is preferred.
• Familiarity with outbound calling techniques is a plus.
• Proficiency in basic computer skills, data entry, and handling member information is essential.
• Excellent communication skills, both verbal and written.

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