Position: Full-time, Overnight Inbound Call Center Representative (Hybrid Oahu-based) Location: Honolulu Industry: Utility Schedule: Must be available from Sunday through Saturday from 4:00 pm to 8:00 am Pay: $30.00 per hour **Candidates must be in-state to apply and be considered.** Benefits: Pay Cards, Direct Deposit & Weekly Pay Medical/Dental/Vision/Prescription ( Note: Requires 20+ hours per week to qualify). Free Online Skill Classes, EAP, Discounts & many more The Call Center Representative will support the Customer Relations Department and will focus on handling outage and trouble calls in a fast-paced, high-volume environment. Company equipment will be provided; high-speed internet must be supplied by the candidate. Job Duties: Respond to incoming customer inquiries related to service outages and other urgent issues Proactively make outbound calls as needed to communicate outage updates or resolutions Provide efficient, courteous, and professional support during routine and emergency scenarios Utilize company systems to log, track, and resolve service calls Adapt quickly to extended shifts and schedule changes during storm-related events or emergencies #RemedyHIjobs Job Requirements: High School Diploma, or equivalent Customer service and Inbound Call Center experience required Strong multitasking skills: ability to speak on the phone and type simultaneously Typing speed of 45 words per minute or higher Proficient in Microsoft Excel and Word Analytical and problem-solving skills with strong attention to detail Excellent verbal and written communication skills Fast learner with the ability to work independently and as part of a team Reliable high-speed internet connection (for hybrid work) Willingness to work extended hours or during off days for emergency response Equal Opportunity Employer #J-18808-Ljbffr Remedy Intelligent Staffing
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