Job Description

Contact Center Representative (Password Reset Team)

Apex Systems is dedicated to providing exceptional customer service and support. We are looking for enthusiastic and customer-focused individuals to join our team as Entry-Level Contact Center Representatives. If you have a passion for helping people and enjoy solving problems, we want to hear from you!

Responsibilities:

• Handle inbound customer calls and emails related to password resets and account unlocking.
• Provide clear and concise instructions to customers to resolve their issues.
• Verify customer identity and ensure security protocols are followed.
• Document customer interactions and resolutions in the system.
• Escalate complex issues to higher-level support when necessary.
• Maintain a high level of professionalism and empathy in all customer interactions.

Requirements:

• High school diploma or equivalent.
• Strong customer service skills with a friendly and patient demeanor.
• Excellent verbal and written communication skills.
• Ability to follow instructions and work independently.
• Basic computer skills and familiarity with common software applications.
• No prior technical experience required; training will be provided.

Preferred Qualifications:

• Previous experience in a customer service or call center role.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving skills and attention to detail.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

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