Job Description

About Swingtech Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team. Location: Washington, DC Metro Area – Onsite Clearance Requirement: CBP Background Investigation (BI) We are currently looking to fill a Program Manager II role. Responsibilities & other details are listed below: Responsibilities Serve as the primary point of contact with CBP Contracting Officer Representative (COR) and senior government officials. Oversee 24x7x365 operations across CBP Technology Service Desk (TSD) locations in DC, Orlando, and San Antonio. Lead all programmatic aspects of the contract, including scheduling, risk management, transition planning, and performance tracking. Manage the execution of the Quality Control Plan (QCP), Staffing Plan, and Training Plan. Ensure contractor staff are onboarded timely, background cleared and aligned to service level goals. Conduct Program Management Reviews (PMRs) and prepare monthly performance reports with trend analysis and “get well” plans. Communicate customer feedback and lead continuous service delivery improvements. Direct staff response during operational events, outages, or volume spikes, including real-time escalation and after-action reporting. Eligibility & Qualifications U.S. Citizen with active CBP Background Investigation (BI). Minimum 5 years’ experience managing IT service desk or help desk operations in a federal environment. Bachelor’s degree in Business, IT, or a related field (Master’s preferred). Deep knowledge of ITIL and HDI best practices. Strong leadership, communication, and multi-site management experience. Summary of Benefits 15 PTO days 11 paid holidays Medical Insurance with – 3 options (HSA with $600 Employer Contribution). Dental Insurance with no age limit orthodonture. Vision Insurance through EyeMed in and out of network coverage. Short Term and Long-Term Disability coverage with 100% premium support, Life insurance and AD&D with 100% premium support Supplemental Life Insurance Critical Care and Accident Insurance availability Pet Insurance through Nationwide Employee Assistance Program 401k with enrollment from day one. 4% deferral by company.

• 1500 Annual Training Budget
• 1500 Referral bonus

Eligibility for annual merit and discretionary bonus Equal Opportunity Employer Minority/Female/Veterans/Disabled Administrative, Customer Support & Others- R #J-18808-Ljbffr Swingtech

Job Tags

Holiday work, Contract work, Temporary work, For contractors,

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