Service Designer Job at Robert Half, Long Beach, CA

Q0srOUtkTzRiYjFXVFdmZVhGUDFJNWFB
  • Robert Half
  • Long Beach, CA

Job Description

About the Role:

A leading healthcare organization is seeking a Service Designer to revamp the digital member experience for Over-the-Counter (OTC) and Dental benefits. This is a high-impact role for someone passionate about accessibility, service ecosystems, and designing with empathy—especially for aging or non-tech-savvy populations.

This role is a contract through the end of the year, 40 hours per week. Candidates work primarily remotely but must be currently located in Long Beach or surrounding cities with the ability to go on-site for meetings.

No C2C - C2C vendors will be blocked!

Key Responsibilities:

  • User Research & Discovery
  • Interview members to understand pain points within the OTC and dental sections of the health portal
  • Conduct usability testing and identify accessibility barriers
  • Journey Mapping
  • Map out current vs. ideal member experiences for ordering OTC items, checking balances, and accessing dental services
  • Service Blueprinting
  • Define the full-service architecture—frontstage interactions and backstage systems
  • Partner with IT, customer support, and third-party vendors to align workflows
  • Prototyping & Testing
  • Quickly prototype improvements using Figma, Mural, or your preferred tools
  • Validate solutions with real users to ensure effectiveness before implementation

Who We’re Looking For:

  • 5+ years of service design or UX strategy experience—healthcare or regulated industries strongly preferred
  • Proficiency with tools like Figma, Mural, Miro
  • Experience building journey maps, service blueprints, and collaborating across technical and non-technical teams
  • Strong understanding of inclusive design and accessibility principles
  • Clear communicator and confident facilitator

Details:

  • Remote-first role with once-a-month onsite sessions in Long Beach, CA
  • Business casual when onsite
  • All equipment provided

Why This Role Matters:

You’ll help transform how patients engage with their benefits—removing friction, building trust, and creating meaningful improvements in how care is accessed and managed.

Job Tags

Contract work, Casual work, Remote job,

Similar Jobs

FarmOn

Farm Manager Job at FarmOn

 ...(3) organization dedicated to developing farms in under-resourced neighborhoods to address...  ..., welcoming spaces for our neighbors.Working primarily within a working-class Latino community...  ...and just community.Our supporting Farm Manager will be essential in updating farm... 

Aequor

Remote Biostatistics and Programming-Biostatistician Consultant Job at Aequor

 ...Our client a clinical stage biotechnology company is seeking a Biostatistician to join their team for a 1-year contract. As the Biostatistician you will participate in developing plans for clinical developments by using expertise in statistics, design and analysis of clinical... 

McCracken Engineering & Excavation

Forman (Heavy Equipment Operator) Job at McCracken Engineering & Excavation

Are you a skilled and safety-conscious Foreman/Equipment Operator looking for a challenging and rewarding opportunity? We are seeking a highly...  ...in excavation, underground utility installation, and heavy equipment operation. We offer competitive compensation and... 

Community Health Systems

Courier Job at Community Health Systems

 ...between facilities, affiliated locations, departments, and other specified areas. This includes, but is not limited to mail, supplies, medical equipment, and/or laboratory specimens.**Essential Functions**+ Delivers parcels, packages, and other deliverables to and from... 

Jobot

Founding UX Designer Job at Jobot

 ...Hybrid Remote Founding Opportunity with Well-Funded Series A B2B AI Logistics Startup! This Jobot Job is hosted by: Caitlyn Hardy...  ...0 per year A bit about us: We're looking for a Founding UX Designer to join our fast-growing, AI-driven startup backed by Index Ventures...