Job Description
AM/PM Service® is a leader of Point of Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America’s largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit:
What We Offer
We are currently looking for a full-time Software Helpdesk Support Agent to join our team, starting immediately. If you have knowledge on NCR StorePoint POS Software, this is an asset.
Position Summary
The C-Store POS Helpdesk Representative will be responsible for resolving all levels of software related problems for our customers remotely. The successful candidate should be a self-starter and have the ability to work with limited supervision while maintaining excellent customer service. Please note, that this position requires regular on-call shift work along with weekend work rotation
Main Responsibilities
· Provide superior customer service and professional phone etiquette
· Provide swift problem identification and resolution
· Support multiple software solutions
· Provide diligent customer follow up
· Troubleshoot a variety of systems over the phone via remote desktop application
· Provide quality assurance through hardware staging activities
· Execute any and all duties pertaining to sales related activities
· Provide training of POS software remotely and on-site (as requested)
Qualifications
· Minimum of 2 years customer service experience
· Minimum of 2 years tech support experience
· Working knowledge of networking and mobile devices
· Excellent command of English, both verbal and written
· Demonstrated ability to work with minimal direction and exercise strong initiative, judgement and confidentiality
· Ability to learn and understand proprietary POS software systems quickly
· Ability to work effectively independently and in a team environment
· Interpersonal skills along with patience, understanding, proactivity and a customer-friendly attitude towards immediate problem identification and resolution and excellent customer service experience
· Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware is an asset
· Knowledge of support payment devices is an asset
· Bachelor's degree in Computer Science, Software Engineering or college equivalent is an asset
· Windows OS, SQL certification or equivalent experience is an asset
Company Description
AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.
AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.
About the job Data Entry Worker- Work From Home 100% Remote Location Las Vegas Work Type Part Time Classification Human Resource Clerks Required Skills Strong people skills Excellent phone manner Be passionate about growing a small business Have...
...Were seeking a Part-Time Board Operator to provide programming and control board support to On... ...Engineering of malfunctions, screening incoming phone calls, and handling emergency inserts. Requirements include flexibility in work schedule including evenings, overnight and...
...readiness for newly arrived refugees and asylees, mainstream English studies, and literacy and schooling support. The role of the Student Success Coach is to assist students with successful completion outcomes by providing proactive outreach, mentoring, and intervention using...
...BCforward is seeking a highly motivated Tier 1 Analyst to support their pharmaceutical client in Raleigh, NC. Summary : Position... ...Convention), command line, printer installation and set-up (software only), Print drivers, and Print permissions. Security and...
...PACIFIC SUPPORT is seeking a skilled and results-oriented Digital Marketing Consultant to join our team. In this role, you will work closely with... ...related field; relevant certifications are a plusBenefits 100% remote job working in the comforts of your homeNon-toxic...