Job Description

Job Description

Job Description

s u n d a n c e

Job Title: MANAGER OF SPA AND WELLNESS

Department: The Spa at Sundance

Reports To: Director of Lodging

Rate of Pay: $70K

Shift: Generally 5 days per week or as business levels apply

Weekends, holidays and special events are required based on business needs.

FLSA: Exempt/Salaried

Summary Create, support, and promote the image, service, and standards of The Spa at Sundance. Oversee all operations of the Spa, Fitness Center, and Wellness Program-including classes, seasonal retreats, and guest experiences. Sundance is expanding its wellness and development offerings, and this role calls for a creative, collaborative leader to drive innovation, elevate services, and bring our vision of holistic well-being to life.

Key Responsibilities

• Provide visible leadership, actively managing spa operations and guest services.
• Establish and refine spa procedures, including SOPs, training plans, and guest service standards.
• Oversee daily operations such as scheduling, yielding appointments, inventory, and staffing.
• Develop and expand the Wellness Program, including yoga, meditation, fitness, and annual retreats, positioning Sundance as a destination for wellness.
• Collaborate with Marketing, Retail, and other resort departments to design promotions, collateral, and integrated wellness experiences.
• Manage budgets, payroll, reporting, and financial accountability, ensuring goals are met and opportunities for growth are identified.
• Recruit, train, and inspire spa staff; foster creativity, collaboration, and a positive, guest-focused culture.
• Lead staff training and continued education, ensuring compliance with state laws, safety protocols, and resort sustainability standards.
• Oversee professional product inventory, spa equipment, and facility maintenance to ensure high-quality operations.
• Participate in resort leadership meetings, contributing ideas that advance both spa services and resort-wide wellness strategies.

Supervisory Responsibilities Directly supervise approximately 20 year-round employees. Responsibilities include hiring, scheduling, training, performance management, and maintaining a positive team environment. Complete all HR-related documentation in a timely manner.

Qualifications

• Minimum two years' experience in spa or wellness leadership; or equivalent combination of education and experience.
• Demonstrated ability to develop creative wellness programs and lead teams effectively.
• Strong knowledge of spa industry trends and superior customer service skills.
• Licensed Massage Therapist or Esthetician certification preferred.
• Proficiency in MS Office; experience with Book4time/SMS preferred.

Work Environment & Benefits

• Work primarily in a quiet spa environment with occasional outdoor exposure.
• Comprehensive benefits package including subsidized medical, dental, vision, 401k, life insurance, PTO, resort discounts, and a season pass for you, +1, and dependents.

Disclaimer This description outlines the general nature of the role. Employees may be asked to perform other duties within legal, ethical, and company policy guidelines.

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