Job Description

Join Fiserv as a Client Services Professional

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Client Services Professional do? As a Client Services Professional, you are the day-to-day client experience partner for financial institution customers. You are accountable for being the first line support representative servicing all their tactical and operational inquiries related to the client's credit card program and solution to an optimal conclusion. At Fiserv, our mission is to deliver the highest standards of client support, ensuring customer satisfaction and excellence in every interaction.

What you will do:

• Serve as the primary point of contact for credit clients, providing operational servicing, support, and issue resolution for their credit card solution and its complementary products and services.
• Network and partner with multiple business areas throughout the organization, acting as a liaison between the client and Fiserv internal partners.
• Handle client-related inquiries and engage the appropriate resources to ensure timely and satisfactory resolutions.
• Bring transparency to stakeholders and escalate issues to leadership as required.
• Research and resolve client inquiries in accordance with defined processes, procedures, and within service level timeframes under minimal supervision.
• Service clients through multiple communication and distribution channels.
• Document the entire lifecycle of inquiries through corrective actions in tracking software.
• Build knowledge articles and education/training resources to accelerate and improve the servicing experience.
• Attend ongoing training to mature skillsets and expand knowledge.
• Contribute to continual improvement initiatives to drive automation, efficiencies, quality, and consistency in servicing operations.

What you will need to have:

• Bachelor's Degree in business, finance, or related field preferred; equivalent work experience may be substituted and/or equivalent military experience.
• 3+ years of experience in client operations support in the financial services/banking field.
• 3+ years of experience in problem-solving within a fast-paced environment.

What would be great to have:

• 3+ years of experience in bankcard/credit card processing.
• Strong communication skills, with the ability to communicate verbally and in written form concisely, clearly, and professionally.
• Solid organizational and time management skills with strong attention to detail.
• Solid computer skills with MS Office Suite and related office equipment.

Perks at Work:

• We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range $51,500.00 - $85,000.00

These pay ranges apply to employees in New Jersey, New York, and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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